Returns and Refunds

OUR REFUNDS POLICY

If you return a Product to us:

• (a) because you have cancelled the Contract between us within the fourteen-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.
• (b) because the product is faulty we will examine the returned product and if found to be faulty, we will repair, replace or refund the product (at our discretion). We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund or replacement. If we are repairing the product, we will notify you by email of the estimated repair time.
• (c) because you claim right to reject within 30 days from receipt of the product, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of right to reject. In this case, we will refund the price of the Product in full.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Under 34(9) of the Consumer Contracts Regulations 2013, you may not be eligible for a full refund for products returned if the value of the goods has been diminished as a result of your handling of the goods.

RETURNS

All returns and correspondence to be made to our business address: Off The Hook FC, Croc-an-or Kendrum Road, Lochearnhead, FK19 8PX.

Prior to returning any Product to us, you must first contact us by email to notify us of the proposed return and provide details of your order. This enables us to identify and process the return correctly. Products returned without prior notification may not be processed until the sender has been identified.

Please use a reliable SIGNED FOR and TRACKED delivery or courier service. Responsibility for the returned item will only pass to us upon signature of that item at the above address.

Any returned Product must include sufficient information to enable us to identify the sender and the relevant order, including the purchaser's name, order number and support ticket number.

Products must be returned complete with all accessories, packaging and items originally supplied with the Product.

Products must be returned in reasonable condition and suitably packaged. Where a Product is returned damaged, incomplete, excessively handled or without appropriate packaging and accessories, we reserve the right to make a reasonable deduction.